Remote office manager for a local service business — does it actually work?

I'm looking at hiring a remote office manager/admin for one of my portfolio companies (a local painting business). The role would handle scheduling, invoicing, customer follow-ups, and light bookkeeping. Currently the owner is doing all of this himself in between managing paint crews, and it's clearly the bottleneck. He needs to be on job sites, not answering phones. My question: has anyone successfully used a remote office manager for a boots-on-the-ground service business? I'm talking about someone who works from home (or even from a different state/country) managing the back office. Concerns: - Can they answer the phone convincingly as "ABC Painting"? - Will customers care that the office person isn't local? - How do you handle things that need physical presence (mail, bank deposits, etc.)? Open to hearing what's worked and what hasn't.